Frequently Asked Questions

How long does delivery take?

Delivery typically takes 1-2 working days, excluding weekends and holidays.
 

What are the delivery fees?

A delivery charge of $2.50 applies to orders under $25. All orders above $25 qualify for free delivery.
 

Do you ship internationally?

Currently, Difco Delivery operates exclusively within Lebanon.
 

What payment methods are accepted?

At this time, we only accept cash on delivery. Payments can be made in either USD or LBP at the daily market rate.
 

How do I place an order?

You can place an order through our website or app by signing in, adding items to your cart, and proceeding to checkout. Select your delivery address and add any notes as needed. An email confirmation will be sent once your order is confirmed. For assistance, please utilize the chat box to reach our support team.
 

How can I cancel or change my order?

To cancel or change your order, please contact our support team via the chat box or email us at info@difcogroup.com.
 

Do I need an account to place an order?

You can place an order as a guest; however, creating an account is preferable for enhanced service.
 

How do I track my order?

You can track your order by clicking the "Track My Order" button or by contacting our support team.
 

How can I return a product?

Due to the nature of our products, which are food items, we only accept returns if the item is defective or if the wrong product was delivered. For any issues with your order, please contact our support team for assistance.